{"id":13,"date":"2025-11-06T16:58:30","date_gmt":"2025-11-06T15:58:30","guid":{"rendered":"https:\/\/mtk-club.jp\/?page_id=13"},"modified":"2026-01-06T00:46:24","modified_gmt":"2026-01-05T23:46:24","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/mtk-club.jp\/en\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"

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Last update: November 6, 2025<\/strong><\/h4>\n\n\n\n
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1. Right of withdrawal<\/h2>\n\n\n\n

In accordance with the provisions of Article Section L.221-18 of the Consumer Code<\/strong>, the customer has a period of 14 calendar days<\/strong> from the date of receipt of their order to exercise their right of withdrawal, without having to justify their reasons or pay any penalties.<\/p>\n\n\n\n

To exercise this right, the customer must notify their decision to withdraw by email to:
\ud83d\udce7 mtk.vhs@icloud.com<\/a><\/strong>
specifying the order number and the products concerned.<\/p>\n\n\n\n

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2. Return policy<\/h2>\n\n\n\n

Products must be returned to their original condition<\/strong>, complete (packaging, accessories, documentation, etc.) and unopened<\/strong>, in order to be eligible for a refund.<\/p>\n\n\n\n

Items returned incomplete, damaged, opened, or soiled will not be neither returned nor refunded<\/strong>.<\/p>\n\n\n\n

Returns should be sent to the following address:
\ud83d\udce6 MTK Club \u2013 Service Retours<\/strong>
10 rue de la mairie, 69890 la tour de salvagny<\/p>\n\n\n\n

the return shipping costs<\/strong> are at the customer's expense<\/strong>.
We recommend using a shipping service with tracking, because MTK Club<\/em> shall not be held liable for any loss or damage to the returned package.<\/p>\n\n\n\n

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3. Exceptions to the right of withdrawal<\/h2>\n\n\n\n

In accordance with Article Section L.221-28 of the Consumer Code<\/strong>, the right of withdrawal cannot be exercised<\/strong> for:<\/p>\n\n\n\n